Skip to Content

Terms and Conditions of Sale for ESN KULBrussels Website

Welcome to the official ESN KULBrussels website. By purchasing an ESNcard, event ticket, or merchandise from our website, you agree to the following terms and conditions. Please read them carefully.

1. General Information

1.1 These terms and conditions apply to all purchases made via the ESN KULBrussels website.

1.2 ESN KULBrussels reserves the right to amend, update, or change these terms and conditions at any time. It is your responsibility to review these terms before making a purchase.

2. ESNcard

2.1 Non-Refundable:

All purchases of ESNcards are final. ESNcards are non-refundable under any circumstances. Once purchased, no refunds, exchanges, or cancellations will be allowed.

2.2 Usage:

The ESNcard provides students with discounts and access to various services. The card is personal and non-transferable.

3. Event Tickets

3.1 Refund Policy:

Event tickets purchased through the ESN KULBrussels website may be eligible for a refund only under specific circumstances. These include:

  • The event is canceled by ESN KULBrussels.
  • The event is rescheduled, and you are unable to attend on the new date.
  • A medical emergency or other exceptional reasons may qualify for a refund, but this must be approved by the ESN KULBrussels Board.

3.2 Refund Request Process:

To request a refund, please contact us at board@esnkulbrussels.be with the following:

  • Proof of the reason for the refund (e.g., a doctor's note, cancellation notice, etc.).
  • Your order number and relevant details.
  • Any supporting documents requested by the board.

Refunds will only be issued after review and approval by the ESN KULBrussels Board.

3.3 Refund Deadline:

Refund requests must be submitted within 7 days of the event's cancellation, rescheduling, or the occurrence of any approved exceptional circumstance. Late requests may not be eligible for a refund.

4. Memorabilia and Merchandise

4.1 Refund Policy:

Merchandise purchased through the ESN KULBrussels website may be eligible for a refund only under specific circumstances. Refunds may be considered for:

  • Damaged or defective items.
  • Incorrect items received (e.g., wrong size, wrong product).
  • Orders where the item(s) do not meet expectations due to significant misrepresentation in the product description.

4.2 Refund Request Process:

To request a refund for merchandise, please contact us at board@esnkulbrussels.be with the following:

  • A clear description of the issue (e.g., damaged, incorrect product).
  • A photo of the item in question, if applicable.
  • Your order number and relevant details.

Refunds will only be issued after review and approval by the ESN KULBrussels Board.

4.3 Refund Deadline:

Refund requests must be submitted within 14 days of receiving your order. After this period, no refunds will be provided.

5. Shipping and Delivery

5.1 No Shipping/Delivery:

ESN KULBrussels does not offer shipping or delivery for any products, including ESNcards, event tickets, or merchandise. All purchases are for in-person collection or digital delivery where applicable.

6. Liability

6.1 ESN KULBrussels is not responsible for any losses, damages, or personal injuries that occur in connection with the use of the ESNcard, attending events, or using the purchased merchandise, except where the law requires such liability.

7. GDPR Compliance and Newsletter Subscription

7.1 Data Collection and Use:

By purchasing an ESNcard, event ticket, or merchandise from the ESN KULBrussels website, you consent to the collection and use of your personal data as outlined in our Privacy Policy and GDPR guidelines. Your data will be used to process your order and may also be used to send you promotional materials, newsletters, and updates.

7.2 Consent for Newsletter:

By accepting these terms and conditions, you explicitly consent to receive newsletters, promotional materials, and updates from ESN KULBrussels. You may withdraw your consent at any time by clicking the "unsubscribe" link in any newsletter you receive.

7.3 Rights Under GDPR:

You have the right to access, update, or delete your personal data at any time. For more information on how we handle your personal data and your rights, please refer to our Privacy Policy.

8. Image Consent for Events

8.1 Use of Images:

By purchasing an event ticket, you acknowledge and agree that ESN KULBrussels may use any photographs or videos taken during the event, in which you may appear, for promotional and marketing purposes. These images may be used on our website, social media, or other promotional materials. If you do not wish to be included in such images, please notify us before the event or inform a member of our team upon arrival at the event.

9. Governing Law

9.1 These terms and conditions are governed by the laws of Belgium.

9.2 Any disputes arising from these terms and conditions will be resolved by the courts in Brussels, Belgium.

10. Contact Information

For any questions or concerns regarding these terms, please contact us at:

Email: board@esnkulbrussels.be

Mailing Address: Warmoesberg 26, 1000 Brussels, Belgium


By completing your purchase, you confirm that you have read, understood, and agree to our Terms and Conditions, including our GDPR policy, newsletter subscription, and consent for image use at events.